GE Additive opens $15 million Customer Experience Center in Munich

Expanding support for new and existing customers in Europe, GE
Additive has launched
its Customer Experience Center
in Munich. The
new 2,700 square meter facility is the first
international center of this kind from GE. The chosen location
also makes it neighbor to a number of other key players in the
3D printing industry, contributing to a growing hive of
additive manufacturing activity around the Bavarian capital.

Sharing the knowledge

GE Additive’s Munich Customer Experience Center has been
launched with an initial investment of $15 million. It employs
around 50 staff, and is co-located at GE’s European Technology
Center – part of the company’s Global Research effort.

Installed with 10 metal 3D printers from both
Concept Laser
and Arcam EBM, visitors to the center in
Munich can experience every part of the additive workflow, from
design through to operations. Experience options include
training programs at GE’s Additive Academy, and support for
production of spare parts and
powder handling.

The center was officially opened by Mohammad Ehteshami, Vice
President & General Manager GE Additive, in the presence of
internal employees, and representatives of companies including
BMW, and Oerlikon, that also have facilities around Munich.

Mohammad Ehteshami, Vice President & General Manager GE Additive, cuts the ribbon to officially open Munich's Customer Experience Center. Photo via GE AdditiveMohammad Ehteshami,
Vice President & General Manager GE Additive, cuts the ribbon
to officially open Munich’s Customer Experience Center. Photo via
GE Additive

At the heart of the additive revolution

Robert Griggs is Customer Success Leader at GE Additive. In his
statement about the new Customer Experience Center, Griggs
highlights Munich’s position in the global additive market as a
key factor in the inauguration. Griggs says, “The opening
of our Customer Experience Center here in Munich marks a great
milestone for us. Germany is the global innovation hub for
additive manufacturing,”

“Right here, at the heart of the additive revolution, the
center will operate as the interface between customers and
our teams, combining the strengths of Germany’s Concept Laser
and Sweden’s Arcam […]”

Incidentally Ehteshami and other GE affiliates Frank Herzog,
the founder of Concept Laser, and Alf Henryk Wulf, CEO of GE
Power, were guest speakers at the 1st Munich
Technology Conference
earlier in 2017. Held at the
Technical University of Munich (TUM) the conference discussed
additive manufacturing industrilaization, applications and
business models, serving to highlight the global and local
success of the technology.

Tobias Baur from TRUMPF, Airbus’ Jonathan Meyer and Dr.
Hans Langer, founder of EOS, were among the conference’s other
speakers, all sharing a proximity with GE Additive in “the
heart of the additive revolution.”

Concept Laser M2 Cusing metal additive system. Photo by Michael Petch.A Concept Laser M2
Cusing metal additive system. Photo by Michael Petch.

Additive potential

Closing the statement on Munich’s Customer Experience
Center Griggs comments, “We look forward to working closely
with European companies and institutes, allowing them to fully
realize the transformative potential that additive design and
manufacturing can bring,”

“We’re excited about the types of products they will design
and the improvements they can make to their operations using

In other recent news, GE Additive has released further details
about the
ongoing expansion of Concept Laser’s headquarters
Lichtenfels, Germany, which is due to for completion in 2019.
The company’s power division has also
broken records
with the efficiency of its 3D printing
facilitated HA turbine.

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Featured image shows the new Customer Experience Center in
Munich. Photo via GE Additive

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